Deputy General Manager Operations Job in Cowrks

Deputy General Manager Operations

Location: Bengaluru

Employment Type: Full-Time

About the Role:

We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments.

As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision.

Key Responsibilities:

1. Strategic Operations & Property Management

• Lead end-to-end operations of campuses across the city/region.
• Ensure best-in-class building management aligned with hospitality standards.
• Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades.
• Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports).
• Support event planning, catering services, and space on hire operations.

2. Financial Management & Revenue Growth

• Develop and manage annual operating budgets for city/regional campuses.
• Analyze financial reports, track performance against budgets, and identify cost-saving opportunities.
• Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives.
• Identify and implement income-generating services and amenities.
• Collaborate with the leasing team to support office space leasing in alignment with business plans.

3. Team Leadership & Collaboration

• Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more.
• Establish training, SOPs, and KPIs to drive productivity and service excellence.
• Foster a culture of performance, safety, and continuous improvement.
• Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams.

4. Client & Tenant Experience

• Build and maintain strong tenant relationships to ensure a superior experience.
• Regularly conduct tenant satisfaction surveys and develop action plans based on feedback.
• Use data insights to improve campus operations and user engagement.
• Drive tenant onboarding and offboarding processes to ensure seamless experiences.

5. Safety, Compliance & Sustainability

• Ensure compliance with fire safety, legal, health, and environmental standards.
• Oversee internal and external audits, documentation, and facility maintenance.
• Drive sustainability initiatives and CSR programs within operations.

Essential Skills & Attributes:

• Strong commercial acumen and a customer-first mindset.
• Proven leadership and people management capabilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Strategic thinker with the ability to execute operational plans effectively.
• High attention to detail and ability to manage multiple priorities under pressure.
• Technologically adept with an understanding of digital tools and platforms.

Key Performance Indicators (KPIs):

• Campus revenue growth and P&L performance
• Converge app adoption and engagement metrics
• Successful launch and performance of new amenities
• Tenant satisfaction and Net Promoter Scores (NPS)
• Employee engagement and productivity metrics
• Optimization of space-on-hire utilization

Preferred Qualifications:

• Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus.
• 10+ years of experience in operations leadership within hospitality, real estate, or facilities management.
• Demonstrated success in leading large teams and complex, customer-facing environments.
• Strong focus on innovation, continuous improvement, and client satisfaction.

This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily.