Manager - Operations Job in Cowrks

Manager Operations

Location: Bengaluru

Employment Type: Full-Time

About the Role:

We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences.

As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery.

Key Responsibilities:

1. Strategic Operations & Financial Management

• Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations.
• Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities.
• Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations.
• Explore new revenue streams through managed services, retail leasing, and partnerships.
• Support leasing of office and retail spaces in alignment with business plans.

2. Campus Operations & Experience

• Ensure seamless day-to-day campus operations in line with Converge standards.
• Implement strategies to enhance lobby, F&B, retail, and event experiences.
• Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation.
• Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards.
• Plan and execute campus activations, including one marquee event annually.
• Partner with the marketing team to ensure alignment on all events and space-on-hire activities.
• Collaborate with procurement to ensure timely PO processing and vendor payments.

3. Team Leadership & Collaboration

• Lead campus teams including operations, F&B, tenant engagement, and event staff.
• Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance.
• Champion a culture of continuous improvement, learning, and innovation.
• Guide onboarding/training of new staff across operational functions.
• Collaborate with corporate, city leadership, and transformation teams on strategic execution.

4. Tenant & Community Experience

• Work closely with tenants to enhance employee engagement and create a vibrant campus culture.
• Lead execution of tenant engagement surveys and act on feedback for service improvements.
• Support onboarding of tenants and amenities onto the Converge app and drive digital engagement.
• Design operational procedures to ensure consistent, high-quality tenant experiences.
• Encourage team involvement in delivering excellent customer care and personalized service.

5. Compliance, Safety & Sustainability

• Ensure adherence to fire safety, health, environmental, and legal compliance standards.
• Lead internal and external audits across all operational areas.
• Champion sustainability practices and social responsibility initiatives across the campus.
• Oversee maintenance and service infrastructure to ensure optimal functionality and safety.

Who You Are:

• A strategic thinker with strong commercial acumen and customer-centric approach.
• A self-starter with the ability to lead autonomously and make sound business decisions.
• A strong communicator and collaborator who can manage multiple stakeholders and priorities.
• Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes.
• Passionate about elevating workplace experiences and building thriving communities.

Preferred Qualifications:

• Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred.
• 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors.
• Demonstrated success in leading large cross-functional teams.
• Strong client relationship management and vendor negotiation skills.
• Proven experience in driving operational excellence and process improvements.

This Role Offers:

• The opportunity to lead operations at premier business campuses.
• Cross-functional exposure to marketing, leasing, digital products, and customer engagement.
• A high-impact role in shaping workplace experiences and community life across Brookfield campuses.

Apply now to be part of a growing, dynamic team redefining the future of workspaces.