Regional Manager Collection Job in Credit Fair

Position Title: Regional Manager Collections

Location: Mumbai

Overview:

We are seeking an experienced and performance-driven Regional Manager Collections to oversee and manage collections for 90+ DPD (Days Past Due) / NPA accounts. The ideal candidate will lead a team of field officers, team leaders, and tele-callers, ensuring collection targets are consistently met, recovery rates are improved, and operational processes are optimized. This role demands strong leadership, a deep understanding of NPA collections, and the ability to execute high-impact recovery strategies.

Key Responsibilities:

• Manage and monitor collections for 90+ DPD accounts, ensuring monthly recovery targets are achieved
• Develop and implement field follow-up strategies and review logic to maximize recovery efficiency
• Conduct tracing and skip-tracing for unreachable or unresponsive customers
• Engage directly with delinquent borrowers to negotiate repayment and improve recovery on assigned portfolios
• Lead and motivate a team comprising team leaders, tele-callers, and field officers (FOS) across vendor locations
• Allocate cases efficiently based on geography, vintage, and risk profile
• Track collection performance through daily reports, dashboards, and regular team reviews
• Identify underperforming areas and implement corrective actions to improve recovery efficiency
• Design and roll out collections improvement initiatives based on market trends and competitor analysis
• Ensure compliance with regulatory guidelines and company policies related to collections
• Meet departmental goals on a daily, weekly, and monthly basis

Requirements & Qualifications:

• Graduate or Postgraduate from a recognized institute
• Minimum 5+ years of experience as a Recovery/Collections Manager in a Bank or NBFC, with specialization in 90+ DPD/NPA collections
• Deep understanding of retail loan products such as Personal Loans, Solar Loans, Education Loans, Home Decor Financing, Healthcare Financing, etc.
• Hands-on experience with collections management tools, CRM systems, and MIS reporting
• Strong analytical, problem-solving, and decision-making skills
• Ability to work under pressure and meet aggressive targets
• Proven leadership abilities, strategic thinking, and people management experience
• Strong communication and negotiation skills