Content Expert Enago Academy Job in Crimson Interactive Pvt. Ltd.

Content Expert Enago Academy :

Job Description:

This opening is for an individual who is passionate about working with language. An individual who would like to better understand the different nuances in a language and is enthusiastic about learning and keeping themselves updated about the language industry. If you are that individual who cannot stand an incorrect punctuation or tense in a statement and know how perfection in is achieved, well this will serve as the right opportunity to quench your thirst and fulfill your ambition.

We offer you a platform that boasts excellent brand names, top-notch visibility in the academic publishing industry, and an opportunity to learn as you work and grow with us professionally.

Be part of an organization that believes in constant employee engagement, talent based growth, open door policy and superlative appreciation for high performers.

Designation:

Quality Analyst

Key Responsibility:

• Check, track, improve, and manage the quality of freelance (FL) translators and checkers.
• Work in collaboration with various team s,
• Project Management (PM) and Client Servicing (CS) teams to understand and efficiently handle client consultations and requirements, as well as FL queries and concerns.
• Freelance Recruitment team to hire high-quality freelancers for different services and projects.
• Translation team to access and monitor translator quality and induction.
• Final reviewers in Japan office to strategize next steps of overall improvement for freelance translators and checkers.
• Be involved in several developmental activities and projects for internal and external clients.
• Provide inputs for freelance induction and utilization.
• Responsible for Ulatus translation quality with respective to language, fluency and grammar of the English language.
• Live and retrospective assignment audit and correction.
• Provide inputs and next steps in collaboration with team manager on assignment quality issues.
• Monitoring and evaluating the quality of freelance translators and checkers.
• Improve translation quality through regular feedback, coaching and training of freelance translators and checkers.
• Involvement in translation and new service consultations. (document/translator quality, subject area validation, freelancer translator/checkers profiles, new clients/processes)
• Monitor and audit Trial and Special projects.
• Maintain strong relationships with contract translators, editors, and proofreaders.
• Investigate client complaints regarding translation holding both freelance and full-time employees accountable.
• Identifying potential risk areas and creating action plans to mitigate the risks.
• Perform other special projects or duties when required