BriefCase
BriefCase

Mgr Technical Support Job in Csg International

Mgr Technical Support

Csg International 4+ weeks ago
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Job Summary
  • Manage the Application Support Team operations including allocation of work and delivery of solutions, recruitment, training, performance management and compensation planning- 20%
  • Manage the priorities of the individuals within the Application Support Team and conduct quarterly and annual reviews with each team member- 15%
  • Lead Application Support Team meetings- 5%
  • Build positive relationships with Services managers and understand their support needs- 10%
  • Maintain and execute the teams upskilling and knowledge transfer plan- 10%
  • Provide clear advice on policies and priorities for maintenance and on-call support- 5%
  • Promote a culture of continuous improvement and aggressively identify and improve wasteful processes and practices- 5%
  • Act as an escalation point for product support issues and point of contact for Services and account teams during customer crises. - 5%
  • Create strategies to improve our support efficiency and effectiveness- 15%
  • Ensure the Application Support Team follows the policies for prioritizing tickets- 10%
  • Regular and reliable attendance is required- Ongoing
  • This job requires domestic and/or international travel up to 5%. Ongoing
  • Understands and adheres to CSG Security and Compliance standards as they appear in Information Security, Acceptable Use, Code of Conduct, and other corporate policies. Keeps abreast of all applicable regulations, laws, and policies as they presently exist and as they change or are modified. Ongoing
  • Incumbent is accountable for professional working behavior to include: building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSGs core competencies and values-. Ongoing
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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