Networking Engineer Job in Css Corp Pvt Ltd
Networking Engineer
- Hyderabad, Telangana
- Not Disclosed
- Full-time
Position: Networking Engineer
Experience: 6 Months 3 years
Work Location: Chennai or Hyderabad (Remote work Till Notified)
Shift Timings: 24/7 Rotational shifts.
Roles & Responsibilities
Troubleshoot all Level 1/ 2 Calls from customers.
Ensure consistent customer satisfaction.
Document all communication with customers in the CRM.
Notify/Discuss with TL/Manager on tickets that require assistance.
Timely handoff (escalation) of cases that require technical escalation to L3 TAC.
Plan and constantly work on upgrading tech and product expertise.
Contribute to the knowledge base/ Tech Forum
Basic Skill Set:
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
Experience in VLANS, Tagging IEEE 802.1q, 802.3ad, 802.1d,802.1w.
Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
Experience on routing protocols RIP V1/V2, OSPF, BGP
CCNA, CCNP, Checkpoint Certification, CCSP certifications
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