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BriefCase

It Support Associate - Level Iii Job in Cummins

It Support Associate - Level Iii

Cummins 4+ weeks ago
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Job Summary Job Summary: We are seeking a Technical Consultant with 3 to 5 years of experience in Oracle Applications to provide IT production support for our organization. The ideal candidate will have experience in diagnosing and troubleshooting issues with Oracle systems, as well as implementing and supporting processes related to Oracle applications. This role requires the ability to manage reported issues, ensure the effectiveness of resolutions, and support stakeholders effectively. Key Responsibilities: 1. IT Production Support: Provide production support for Oracle Applications, including PL/SQL, Forms, Reports, Workflows, BI Publisher Reports, MWA, OA Framework, and interfaces. Diagnose and troubleshoot issues related to hardware and software components, working towards timely resolutions. Maintain and update process documentation and standards. 2. Incident and Problem Management: Use the Incident Management system to log, manage, and track reported issues or requests from end users. Ensure proper documentation of actions taken to resolve incidents. Implement systematic problem-solving processes to identify the root causes of recurring issues and provide long-term solutions. 3. Troubleshooting & Support: Resolve customer-identified issues in a timely and efficient manner while adhering to department standards. Train less experienced associates on IT support processes, tools, and troubleshooting methods. Encourage root cause analysis to ensure effective long-term solutions. 4. Collaboration & Stakeholder Management: Work collaboratively with cross-functional teams to meet shared objectives and ensure customer satisfaction. Balance the needs of multiple stakeholders and ensure that commitments are met. Communicate effectively with various audiences to convey clear and actionable insights. 5. Process Improvement: Continuously assess and improve existing work processes for greater efficiency. Apply situational adaptability when addressing shifting demands and challenges. 6. Production Support & System Enhancements: Assist with production support activities, ensuring the smooth operation of systems. Support Oracle Applications implementations, upgrades, and enhancements, ensuring successful delivery. Competencies & Skills: Action Oriented: Ability to approach challenges with enthusiasm, energy, and urgency. Problem Solving: Systematically analyze issues, applying industry-standard methodologies to identify solutions. Incident Management: Proficient in using Incident Management systems for tracking, resolution, and reporting. Collaboration & Communication: Strong interpersonal skills to work with diverse teams and stakeholders. Technical Expertise: Expertise in Oracle Applications (PL/SQL, Forms, Reports, Workflows, BI Publisher, MWA, OA Framework, etc.). Situational Adaptability: Adapt approach and demeanor according to shifting business needs and situations. Accountability: Strong sense of accountability and responsibility for meeting deadlines and commitments. Qualifications: Education: High school diploma or equivalent is required. An Associate Degree or relevant certifications in Oracle or related fields is preferred. Experience: 3 to 5 years of experience as a Technical Consultant in Oracle Applications. Must have experience in PL/SQL, Forms, Reports, Workflows, BI Publisher, and other Oracle-related technologies. Familiarity with Purchasing processes in Oracle Applications is preferred. Experience with production support activities, implementations, and upgrades is a plus. Desired Skills: Technical Knowledge: Proficient in PL/SQL, Forms, Reports, Workflows, BI Publisher Reports, MWA, OA Framework, and integrations. Functional Knowledge: Experience in Purchasing processes and Oracle Financials is preferred. Licensing Requirements: This position may require licensing for compliance with export controls or sanctions regulations. Benefits: Competitive salary and benefits package. Professional growth and career advancement opportunities. Collaborative and supportive team environment. Flexibility and work-life balance. This is an exciting opportunity to leverage your Oracle Applications expertise while contributing to the success of a growing team. Apply today to be part of our dynamic organization!
Qualification :
An Associate Degree or relevant certifications in Oracle or related fields is preferred.
Experience Required :

3 to 5 Years

Vacancy :

2 - 4 Hires

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