Client Success Consultant, Outreach Job in Cvent Inc

About the role:

We re looking to add new members to the Client Success Outreach team, who are responsible for using customer health data to initiate key touchpoints with our clients as they use the Cvent platform. As a member of the Client Success Outreach Team, you will join our dynamic, close-knit Client Services department and gain best-in-class customer success experience. This is a great opportunity to build a career at a company that s transforming its industry.

Outreach Specialists serve as a proactive resource for our clients after the completion of their initial onboarding journey as they continue to adopt and expand their use of Cvent s software. In this role, you will be responsible for exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent s software. Outreach Specialists spend 60 percent of the day assisting clients on the phone and/or via email, in addition to other special products and daily activities.

The ideal candidate should be extremely motivated with excellent communication skills, able to independently manage their workday, and able to thrive in a fast-paced, fun work environment. We re looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.

What You Will Be Doing

Drive customers success through proactive communication based on data and calls to action related to customer health score

Facilitate support from other product lines and sales, as needed

Conduct personalized web-based presentations and training for Cvent users

Educate customers on available support and training resources and their value

Demonstrate detailed product knowledge when assisting clients both on the phone and via email

Drive platform adoption, offer strategic guidance on leveraging the platform, offer best practice tips to help clients meet business goals

What You Will Need for this Position

Bachelor's degree with strong academic credentials

Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment

Excellent communication skills (verbal and written)

Excel at developing relationships over the phone and in person

Strong business acumen, ethics and high integrity

Strong product knowledge of the Cvent Event Platform

Physical Demands Notice