Customer Care - South Regional Language Job in Cyfuture India Pvt. Ltd.

Job Title

Job Responsibilities

To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfil all the assigned job responsibilities as per the prerequisites.

Regional Language - Kannada, Tamil, Telugu & Malayalam

Job Responsibilities:
1. Provide splendid customer services to customers in a friendly and courteous manner at all times.
2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
6. Ensure that customer s confidential information is properly protected and only used for official purposes.

Skill Requirement

1. Good Communication skills. (Hindi & English)
2. Good customer service skills & should display good analytical abilities
3. Prior experience in BPO voice process shall be preferred.

4. Basic Computer knowledge.

Perks and Benefits

Incentive

Transport

PF

ESIC

Recruiter Details