BriefCase
BriefCase

Client Accounts Manager Job in Cynosure Corporate Solutions

Client Accounts Manager

Cynosure Corporate Solutions 4+ weeks ago
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Job Summary

Roles and responsibilities

  • Work closely with Client Experience Associates (internal) to resolve any issues related to the
  • account to improve the effectiveness of call handling.
  • Respond to client queries (account updates, billing inquiries, or general complaints) in an
  • effective manner, via phone calls, emails, and chats within the time limits and follow up to
  • ensure resolution whenever required.
  • Liaise between clients and internal teams (Product Development/Billing) to ensure timely
  • and successful delivery of solutions to our client's problems.
  • Identify customers’ needs and problems, and take proactive steps to maintain a positive
  • experience.
  • Maintain strong, lasting, and trustworthy relationships with clients through open and
  • interactive communication.
  • Collaborate with the team to closely examine key performance indicators linked to client
  • satisfaction, retention, and engagement. Work towards enhancing these metrics by aligning
  • your efforts with the team’s objectives.


Skills & Experience

  • 1-4 years of experience in client handling roles; preferably US/CA/UK clients via phone calls.
  • Passionate about client service with good soft skills and proper telephone etiquette.
  • Clear, concise, and effective written and oral communication skills.
  • Growth mindset and excitement to learn new things.
  • Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to
  • present ideas with clear logic and conviction.
  • Ability to work in a fast-paced work environment with spontaneity.
  • Should be able to approach problems logically and rationally to facilitate clear decision-
  • making.
  • The ability to stay calm and efficient under pressure.
  • Should be flexible to work on weekends and in the night shift starting at 9.30 PM.
  • Should be willing to work from the office once a week.
Experience Required :

1 to 4 Year

Vacancy :

2 - 4 Hires

Skills Required :

Client Relationship, Communication, Customer Relation

Apply Now
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