Collection Executive Job in Cynosure Corporate Solutions

Responsibilities:

• Proactively contact customers with overdue invoices via phone, email, and letters, following up on payment promises and negotiating payment plans.
• Maintain accurate and up-to-date records of all collection activities, including payment arrangements, disputes, and communication history.
• Investigate and resolve payment discrepancies and customer disputes in a timely and professional manner.
• Generate regular reports on collection progress, outstanding receivables, and potential bad debt.
• Identify and recommend improvements to collection processes to enhance efficiency and effectiveness.
• Ensure all collection activities are conducted in compliance with applicable laws and regulations.
• Work closely with the sales, finance, and customer service teams to resolve customer issues and facilitate timely payment.
• Meet and exceed monthly collection targets.
• Reconcile customer accounts to ensure accuracy and completeness.
• Keep abreast of industry best practices and changes in collection laws and regulations.

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field is preferred.
• Minimum 1 year of experience in collection, accounts receivable, or a related field, preferably within automation or a similar technical sector.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Proficiency in using collection software and MS Office Suite (Excel, Word, Outlook).
• Analytical skills with the ability to interpret financial data.
• Ability to work independently and as part of a team.
• Knowledge of collection laws and regulations.
• Ability to prioritize tasks and manage time effectively.
• Detail-oriented and highly organized.

Attributes:

• Results-oriented with a strong work ethic.
• Professional and courteous demeanor.
• Ability to handle difficult situations with composure and tact.
• Strong commitment to customer satisfaction.