BriefCase
BriefCase

Customer Success Manager Job in Cynosure Corporate Solutions

Customer Success Manager

Cynosure Corporate Solutions 4+ weeks ago
Apply Now
Job Summary

Roles & Responsibilities:

  • 2-4 years of experience in customer success or a similar role. Should have work experience
  • in the B2B SaaS domain and handling US or UK customers.
  • Proven ability to build and nurture long-term relationships with customers.
  • Experience in effectively managing customer expectations and providing satisfactory service.
  • Have a customer-first mindset and prioritise what matters to them.
  • Ability to listen actively to the customer, and understand their concerns or feedback to
  • provide proper assistance.
  • Persuasiveness to encourage customers to adopt the new features or recommended
  • solutions.
  • Proactiveness in identifying and resolving potential issues a customer might encounter.
  • Ability to collaborate and lead cross-functional teams to deliver excellent customer
  • experience.
  • Empathetic and perceptive to understand the customer’s needs and offer timely assistance.
  • In-depth product knowledge to provide effective guidance and support.
  • Exceptional written and verbal communication skills.
  • Efficient time management to meet customer needs in a timely manner.
  • Good to have
  • Strong industry knowledge to ensure our practices and processes are aligned with the
  • industry standards.
  • Ability to educate customers on product usage and mentor team members to support their
  • growth.
  • Proficient in promoting the brand and the product through meaningful customer
  • interactions.
  • Creative thinking skills to come up with innovative solutions for problems faced by our
  • customers.
Experience Required :

2 to 5 Years

Vacancy :

2 - 4 Hires

Skills Required :

Customer Relationship, Time Management, B2B Sales, Creative Thinking, Product Knowledge, Communication Skills

Apply Now
Similar Jobs for you

See more recommended jobs

Your 4 Step Guide to Career Success

Apply for jobs
Create Profile
Schedule Interview
Get Hired