It Support Executive Job in Cynoteck Technology Solutions

Job Title: IT Support Executive Service Desk & Technical Support

Location: Dehradun, Uttarakhand (On-Site)

Experience: 1 2 Years

Job Type: Full-Time

Openings: 3

About the Role

Cynoteck is looking for proactive and customer-focused IT Support Executives to join our Service Desk team. The ideal candidate will have 1 2 years of hands-on experience in IT support, troubleshooting, and end-user assistance. You ll be the first point of contact for resolving hardware, software, and network-related issues while ensuring timely and efficient support to our users.

This is an on-site role based in Dehradun, perfect for someone with strong problem-solving skills and a passion for IT service delivery.

Key Responsibilities

• Respond to user support requests via the IT Service Management system and emails.
• Provide technical assistance for custom software and hardware issues.
• Identify, research, and resolve recurring and one-off technical problems.
• Escalate complex or urgent issues to senior support staff or vendors.
• Work closely with end users to understand and replicate reported issues.
• Document solutions, update service runbooks, and maintain accurate records of resolved issues.
• Monitor application performance and assist in post-deployment support.
• Follow established guidelines and workflows to deliver consistent support.

Service Desk Support & Troubleshooting Tasks

• Password resets and user access management.
• Add/remove Office 365 licenses and troubleshoot O365 applications.
• Map/fix network drives, printers (local/network), and PC users (domain/local).
• Troubleshoot operating system and network connectivity issues.
• Install and configure client-side software.
• Set up and support email on mobile devices.
• Create and manage service tickets; collect client details including user, company, and issue type.
• Maintain and update client-specific runbooks and service documentation.

Required Skills & Experience

• 1 2 years of experience in IT support, helpdesk, or technical troubleshooting.
• Good understanding of Windows OS, Office 365, basic networking, and troubleshooting methodologies.
• Familiarity with IT Service Management (ITSM) tools.
• Strong communication skills both written and verbal.
• Ability to follow instructions, document resolutions, and provide timely updates.
• Problem-solving mindset and attention to detail.
• Ability to work independently as well as in a team environment.

Preferred Qualifications

• Experience working in an ITIL-based support environment.
• Exposure to Active Directory, ticketing systems (e.g., Freshservice, ServiceNow), and remote support tools.
• Technical certifications (e.g., CompTIA A+, Microsoft Certified support credentials) are a plus.

Why Join Cynoteck?

• Be part of a fast-growing IT services company delivering exceptional technical support.
• Work in a structured environment with growth opportunities in IT infrastructure and system administration.
• Gain exposure to enterprise-grade software tools and support processes.
• Collaborative culture that values learning, accountability, and innovation.

Apply Now

If you're a self-driven and resourceful IT Support Executive eager to build your career in technical support and service management, apply today and be a part of Cynoteck s dedicated support team.