Front Office Job in Della Group

Job Description:

1. Ability to oversee the Front Office operation to maintain high standards and evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.

2. Ability to ensure regular and VIP Guests are recognised and Front Office team promotes the Resort brand and packages on time to time basis.

3. Ability to maximise room occupancy at best rates and use up-selling techniques to promote Resorts services and facilities.

4. Ability to set departmental objectives, work schedules, budgets, policies, and procedures.

5. Ability to ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.

6. Ability to manage staff performance issues in compliance with company policies and procedures, recruit, manage, train and develop the Front Office team.

7. Ability to monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.

8. Ability to comply with hotel security, fire regulations and all health and safety legislation.

Job Expectations:

1. Should have proficiency in MS Office, hands on experience with office machines, office management and basic bookkeeping procedures.

2. Should have thorough knowledge of customer service and commitment to delivering a high level of customer service.

3. Should be proficient in English, ability to manage people and developing people, Accountable and resilient, Ability to work under pressure and Excellent grooming standards.

4. Should have high level of commercial awareness and sales capabilities.

5. Should have excellent leadership, interpersonal skills and flexibility to respond to a variety of work situations.

Minimum Qualification:

Minimum Job Experience:

Reporting to:

Travel: