Ac_psd2_productionsupport_associate Job in Deutsche Bank

AC_PSD2_ProductionSupport_Associate

Position Overview

Job Title: DEVOPS Production support

Location: Pune, India

Role Description - Summary:

The Associate Engineer develops application code, implements technical solutions, configures applications in different environments, in response to business problems and in accordance with provided requirements and agreed design principles.

What well offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under child care assistance benefit (gender neutral)

Flexible working arrangements

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Key Responsibilities / Tasks:

Experience/ Exposure

Event Management

The Service Management Analyst with focus on Event Management will be responsible for undertaking assigned Event Management duties associated with Command Centre Operations, Quality Assurance, Event Management-improvement, Event Management-tooling and Event Management-architecture functions.

Area specific tasks / responsibilities:

Monitor and provide effective response to alerts including detecting and filtering events, event correlation and prioritisation

Proactively identify potential incidents and problems as well as availability issues

Correlate events and execute an appropriate responds

Key Business Competencies

Proficiency Level (1 to 5)

Communication

P2 Basic

Communication German Skills

P2 - Basic

Financial Management

P2 - Basic

Innovation

P2 - Basic

Managing Complexity

P2 - Basic

Product Knowledge (internal & external)

P2 - Basic

Risk Management

P2 - Basic

Key Technical Competencies

Proficiency Level (1 to 5)

Business Continuity / Disaster Recovery

P2 - Basic

Operational Management

P3 - Experienced

General coding and scripting knowledge

P2 Basic

Education/ Qualifications

Bachelor of Science Degree from an accredited college or university with a concentration in Computer Science or Software Engineering (or equivalent)

Position Specific Responsibilities and Accountabilities

Ensures that the Service Operations team provides optimum service level to the business lines that it is supporting.

Technically involves himself in incident management and quickly find out an approach to resolve the problem.

Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem solving techniques and processes.

Has an expert level of knowledge on APPDYNAMICS as a monitoring tool and should be able to guide junior folks within team

Assists in managing business stakeholder relationships.

Assists in defining and managing OLAs with relevant stakeholders.

Ensures that defined divisional Production Management service operations and support processes are adhered to by the team. Makes improvement recommendations where appropriate.

People Management

The behaviours provided below should be adopted by all Deutsche Bank employees in relation to their development and management of others.

NA

A minimum skill set for the personnel includes the following:

Experience of working in Production Support team for at least 3 years

Strong hands on experience with DevOps tools (Bitbucket, Artifactory, uDeploy, TeamCity)

Strong hands on experience with DevOps tools (Bitbucket, Artifactory, uDeploy, TeamCity)

Working exposure to OpenShift/Docker/Container based application management

Strong hands on knowledge on Appdynamics as production monitoring tool.

Knowledge of Apache KAFKA

Worked with Agile/DevOps methodologies

Must be a Team player with excellent soft skills

Ready to work in APAC and GERMANY Shifts

How well support you

Training and development to help you excel in your career

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about diversity and inclusion at Deutsche Bank.