Production Support Job in Deutsche Bank

Production Support

Position Overview

Job Title CLM Production Services Lead Engineer

Location Pune

Corporate Title AVP

We are part of the Client Technology group, responsible for Production Services. With a follow the sun support model we provide 24*7 coverage of critical Client Reference Data and Client Onboarding (Know Your Customer) applications which directly support regulatory compliance and revenue generation across the bank. CLM plays an integral part in Deutsche Banks first line of defense against financial crime by defining and sustaining Client Record Data for the bank. This covers the KYC Lifecycle, Client & Book Reference Data, and Tax and Regulatory Requirements. Working with Senior Managers in Operational Reference Data Services (ORDS) and Client Lifecycle Management (CLM) you will be responsible for managing several applications which enable DB to onboard new Clients, extend existing trading relationships and manage Know Your Customer (KYC) Data. You will thrive when working under pressure and to tight deadlines, often with changing priorities.

What well offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. Thats why we are committed to providing an environment with your development and wellbeing at its centre.

Your key responsibilities

• Take a lead role in resolving Incidents and service requests submitted by the application end users, keeping stakeholders informed and working to minimize impact wherever possible.
• Ability to navigate the organization to get required support and help to resolve issues. Good networking and relationship building skills.
• Approach support with a proactive attitude, working to improve the environment before issues occur.
• You will support several applications used to onboard Clients, extend existing trading relationships and manage Know Your Customer (KYC) Data
• Build up technical subject matter expertise on the applications being supported including business flows, application architecture and application code.

Your skills and experience

• 8+ years in either an IT Support or Development role, preferably a mix of both
• Experience with Pega workflows and analyzing Pega issues using trace functionality is a plus
• Experience with PL/SQL statements including ability to write reports and run workarounds against Oracle databases.
• Experience with a coding language such as JAVA, or Perl/Shell scripting in order to troubleshoot issues.
• Good analytical and problem solving skills.

How well support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

is the leading German bank with strong European roots and a global network. Click to see what we do.

Our values define the working environment we strive to create diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about diversity and inclusion at Deutsche Bank.