Customer Support Executives For Us Voice Process Job in Development Logics Pvt. Ltd.

Weareurgently looking to hirecandidates for a US voice process. If you are tired of the city life and looking to shift to a slower pace of life, the beautiful mountains ofHimalayas are calling. Get away from the maddening crowd. Live at your own pace.

Competencies

• A deep knowledge and understanding of the operations of a customer care department in an organisation.
• Outstanding communication ( written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally.
• Creative problem solving skills.
• Capacity to work both as an individual and as a team.
• Excellent organisational and time management ability.
• Highly self motivated, willing to learn and quick adaptation to new processes within less time frame.
• Basic computer knowledge with MS-Office , Outlook and effective browsing skills.

Responsibilities

• To remain as basic point of contact for customers with queries, complaints, feedback s, requests etc.
• Ensuring timely and professional responses to all complaints, requests and queries received.
• Research and compilation of answers for informational requests from customers.
• Proper recording and scrutiny of the complaints received.
• Preparing reports on the activities of the Customer Care department or team.
• Efficient dealing of complaints to completion and enabling satisfaction of customer.
• Rendering useful administrative support to other members of the customer care team.
• Working efficiently and productively in the night shift