Applied Ai Support Engineer- "devops" Job in Devrev

Overview:

We are looking for a highly skilled Full Stack Developer with expertise in authentication and authorization concepts, API development, and web development to join our dynamic team. This role requires a solid understanding of both backend and frontend technologies, as well as the ability to develop, maintain, and improve APIs, services, and web applications. As a key member of our engineering team, you will be instrumental in delivering robust and reliable solutions that enhance our products and services.

Key Responsibilities:

• Implement and manage authentication and authorization concepts including PAT, API tokens, SAML, DAC, MAC, RBAC, and ABAC.
• Utilize logging, tracing, and monitoring tools to ensure system reliability, performance, and scalability.
• Develop and maintain public HTTP APIs, managing rate limiting, pagination, and HTTP error handling.
• Build and maintain backend services and APIs using Golang.
• Develop and maintain frontend applications using JavaScript and TypeScript.
• Triage bugs and feature requests, maintaining clear communication with customers and stakeholders.
• Analyze system performance trends, perform regular testing, and continuously train the DevRev bot to optimize its functionality.
• Educate and empower DevRev users, offering technical expertise and support.
• Build and maintain strong customer relationships, acting as a customer advocate.
• Collaborate with product and engineering teams to understand and implement customer requirements.
• Write customizations using ReactJS (MERN), HTML/CSS, JavaScript/TypeScript, Python, SQL, and Golang.
• Work closely with cross-functional teams, including Sales, Customer Success, Product, Engineering, and Bots Engineering.

Qualifications:

• Bachelor s or Master s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• Strong understanding and experience with authentication and authorization concepts such as PAT, API tokens, SAML, DAC, MAC, RBAC, and ABAC.
• Proficient with logging, tracing, and monitoring tools to ensure the reliability and performance of systems.
• Experience developing and maintaining public HTTP APIs.
• Strong problem-solving abilities, with a focus on technical, product, and business challenges.
• Excellent communication skills, both verbal and written, with the ability to engage in technical discussions with both technical and non-technical audiences.
• Collaborative and team-oriented with the ability to work effectively with cross-functional teams.
• 4-7 years of relevant work experience.

Preferred Skills:

• In-depth experience with authentication and authorization systems.
• Familiarity with logging, tracing, and monitoring tools.
• Strong understanding of public HTTP API development and management.
• Ability to work flexible shifts, including morning and afternoon shifts.
• Strong customer focus with the ability to build and maintain relationships.

Culture:

At DevRev, we are driven by our core values of hunger, humility, honesty, and acting with heart. Our vision is to help build the world s most customer-centric companies, leveraging design, data engineering, and machine intelligence to empower engineers to connect deeply with their customers.