Customer Education Operation Associate Job in Devrev

Overview:

As a Customer Education Specialist, you will be a key member of the Customer Success and Support team. In this role, you will be responsible for ensuring that our customers experience a seamless transition and derive maximum value from DevRev. You will design, implement, and lead customer education and enablement programs, deliver training, and administer certification/reward programs. Your objective is to drive scalable customer enablement, ensuring customer satisfaction and long-term loyalty.

Key Responsibilities:

• Customer Onboarding:
  • Develop and implement structured enablement programs for new customers, ensuring a smooth onboarding experience with DevRev.
  • Collaborate with cross-functional teams to gather customer requirements and tailor enablement programs to meet specific needs.
• Training and Education:
  • Design and deliver engaging training sessions, webinars, and workshops focused on product features, best practices, and industry-specific use cases.
  • Create comprehensive training materials, documentation, and video tutorials to empower customers with self-service learning opportunities.
• Customer Engagement and Advocacy:
  • Build strong, lasting relationships with customers, proactively engaging with them to understand their evolving needs and challenges.
  • Identify opportunities for upselling or cross-selling additional products and services based on customer usage and feedback.
  • Cultivate customer advocates by encouraging satisfied customers to contribute to case studies, testimonials, and referrals.
• Metrics and Reporting:
  • Define, track, and report on key performance indicators (KPIs) related to customer enablement, satisfaction, and ROI.
  • Analyze and provide actionable insights on customer engagement, training effectiveness, and support efficiency to continuously improve enablement programs.

Qualifications:

• A Bachelor s degree in Business, Marketing, Computer Science, or a related field.
• 3-5 years of experience in customer education, enablement, or a related field, preferably within SaaS.
• Strong understanding of SaaS products, technology, and industry trends.
• Exceptional communication, presentation, and interpersonal skills, with the ability to engage with diverse customer audiences.
• Proven ability to collaborate effectively with cross-functional teams in a fast-paced, dynamic environment.
• Results-oriented with a focus on customer satisfaction, business growth, and scalable enablement.
• Willingness to travel domestically and internationally as required.

Culture:

At DevRev, our culture is built on a foundation of hunger, humility, honesty, and acting with heart. We are committed to helping build the world s most customer-centric companies by leveraging design, data engineering, and machine intelligence to empower engineers to connect with and better serve their customers.