Patient Relation Officer Cum Floor Coordinator Job in Dhiraj Hospital

Patient Relation Officer Cum Floor Coordinator

Dhiraj Hospital 4+ weeks ago

Vadodara, Gujarat
Not Disclosed
Full-time
Permanent

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Job Summary

To take two rounds daily of Hospital, Morning & Evening, inform the report to GM & Medical Superintendent and Director as per need.
Carry out tasks assigned by the Management in regard to PR & Doctor Liaison.
To gather day to day negative feedback and discuss with GM Opr and Medical Superintendent and find out the immediate solutions with no future repetitions.
Generating the Monthly feed back reports of all collected feed back.
Monthly MIS reporting for Feedbacks
Find out the departmental performance report based on feed back reports.
Meeting the Consultants regularly during their rounds and finding the feed back from them as well. Consultants should have good rapport & can get their problems listened to & solve as soon as possible.
Assist the GM and Medical Superintendent and Director as & when required.
Coordinates, through organizational leaders, educational activities regarding standards, systems and other quality improvement methodologies.
Manage the patient satisfaction survey, consultant survey, internal audits and track recommendations for corrections of identified deficiencies.
To meet with staff members to interpret changes in managerial procedures.
To meet with members of community and to promote good public relations for the hospitals.
To attend meeting of professional civic and service organizations as a representative of the hospital when asked.
Patient care facilitation
Facilitating Medical Health check ups.
Patient problem solutions
Patient feedback
Doctors feedback
To show Hospital to Guests.
Direct doctors queries to concern department/s i.e. Administration, Medical Superintendent, Medi claim and Account.
Personally meet each patient on daily base to get feedback from them and direct them for their queries and issues.
Oversee discipline of staff for their work profile, Time Punctuality and uniform, ID cards and Behaviour and report them to concern HODs and as and when to GM and Medical Superintendent.