Dutch Service Desk Job in Digital Aptech Pvt. Ltd

Req exp: 2-8years

Vacancies 10

Salary 40k to 80 k

Job Location Any

Educational Qualification Any graduate

Technology

• Knowledge of Computers and basic understanding of Microsoft products, with an excellent knowledge of MS Office.
• Exposure to ServiceNow (ITSM) tool

Profile

• Act as the first point contact for customer issues
• Facilitate or escalate customer issues and complaints, both internally and externally.
• Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
• Co-ordinate all consumable calls in order to enable dispatch of Client & Multi-vendor consumables to customers.
• Co-ordinate all consumable calls in order to enable dispatch of Client & Multi-vendor consumables to customers
• Liaise with Various Helpdesks, Client and Third-Party Service Providers escalating through these avenues to close.
• Flexibility to take on additional tasks as directed by Team Lead.
• Working knowledge of a customer focused environment.
• Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
• Effective interactive skills and ability to work as part of a team
• Able to control interactions with customers using persuasion and influencing skills
• Aptitude for understanding and solving problems in a methodical and logical manner
• Willing to assume responsibility for customer problems
• Resilient under pressure and adaptable to unseen work demands
• Able to maintain and project a helpful and courteous attitude in any circumstances
• Flexible attitude towards working in 24 7 environment

Contact [email protected] [email protected]