BriefCase
BriefCase

Product Support Engineer Job in Directi Group

Product Support Engineer

Directi Group 4+ weeks ago
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Job Summary

What is the job like?

    • Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
    • Provide Omnichannel support over chat, email, phone and social media
    • Help fix any bugs that crop up in the product and contribute to the feature documentation
    • Work with our development team and suggest updates and features to continuously improve the customer experience
    • Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
    • Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
    • Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
    • Flexibility of working in shifts.

Who should apply for this role?

    • / BE Graduates
    • You are extremely passionate about technology - and can't live without your smartphone!
    • You are well-versed with, and highly interested in, Internet and mobile communication
    • A natural inclination to being curious, someone who is Research-driven and good researching skills on the internet.
    • Good to have front end coding skills (Javascript) for customizing our Help Center and an understanding APIs and webhooks
    • You have excellent written skills, and can explain concepts through clear and accurate writing
    • You have a way with people, and particularly good explanation skills
    • You think the Teams victory is worth more than individual heroics
    • Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
    • Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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