BriefCase
BriefCase

Tech Support Executive Job in Dots & Coms

Tech Support Executive

Dots & Coms 4+ weeks ago
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Job Summary

    • A full understanding & regular use of all technical aspects of your role.
    • Deliver the highest quality of work that is accurate and on time.
    • To actively participate in all the activities of the office.
    • Key Responsibilities

    • Diagnose and troubleshoot technical issues, including account setup and network configuration
    • Ask customers targeted questions to quickly understand the root of the problem
    • Track computer system issues through to resolution, within agreed time limits
    • Talk clients through a series of actions, either via phone, email or chat, until their technical issue is solved
    • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
    • Provide prompt and accurate assistance to customers
    • Refer to internal database or external resources to provide accurate tech solutions
    • Ensure all issues are properly logged
    • Prioritize and manage several open issues at one time
    • Follow up with clients to ensure their IT systems are fully functional after troubleshooting and also follow up for the payments
    • Document technical knowledge in the form of notes and manuals
    • Maintain jovial relationships with clients
    • Required Knowledge and skills
    • Proven work experience as a Technical Support Engineer
    • Hands-on experience with Windows/Linux/Mac OS environments
    • Good understanding of computer systems, mobile devices and other tech products
    • Ability to diagnose and troubleshoot basic technical issues
    • Excellent problem-solving and communication skills
    • Ability to provide step-by-step technical help, both written and verbal
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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