Senior Business Process Specialist Job in Dow

Business Process Specialist

Location: Mumbai, India

About Dow

At Dow, we believe in putting people first and are committed to delivering integrity, respect, and safety for our employees, customers, and the planet.

We are a diverse and innovative team of relentless problem solvers who work together to transform industries and shape a sustainable future. Our purpose is simple: to deliver a better world through science and collaboration.

If you're looking for a challenging and meaningful role, you re in the right place.

About the Role

Dow's Integrated Supply Chain & Improve & Scale Digital Solutions Team delivers value by defining, enabling, and supporting processes and system capabilities needed by our businesses.

As a Business Process Specialist, you will play a critical role in executing strategies, driving process enhancements, and collaborating with global and regional teams to optimize supply chain operations. You will collect and analyze work process and system requirements, ensuring alignment with design principles and business needs.

You will act as a subject matter expert for key supply chain functions, supporting systems like SAP, Microsoft Dynamics, OM Partners, Oracle Transportation Management, and more. Additionally, you will be responsible for compliance, regulatory adherence, training, and continuous process improvement initiatives.

This role operates under the functional guidance of Global Business Process Leaders and Experts, collaborating with business process teams across Integrated Supply Chain (ISC) and Information Systems (IS).

Key Responsibilities

Process & System Optimization

• Develop in-depth knowledge of work processes, systems, technologies, applications, data, and key metrics.
• Provide expert-level support on system functionality, process improvement, and issue resolution.
• Gather, evaluate, and document work process requirements for global initiatives and projects.
• Ensure process compliance with regulatory and internal standards.

Collaboration & Stakeholder Engagement

• Act as a key liaison between business units, IT teams, and process improvement functions.
• Support peer organizations and cross-functional teams in corporate initiatives, system testing, data migration, and implementation.
• Develop and deliver training programs, knowledge transfer sessions, and coaching for support teams.

Data & Performance Analysis

• Analyze process performance metrics to monitor consistency and alignment with business goals.
• Identify gaps in global capabilities, leveraging best practices and emerging technologies for continuous improvement.

Qualifications & Experience

Education

• Bachelor s degree (Required) Engineering or Science preferred.

Experience

• Minimum 3 years of relevant experience in Supply Chain, Customer Service, or Process Improvement.

Technical Skills

• Advanced skills in Microsoft Excel, Power BI, and PowerPoint.
• Strong experience in handling large data sets from multiple sources.
• Proficiency in Data Visualization tools & techniques.

Preferred Skills

• Digital mindset with a strong focus on innovation and automation.
• Critical thinking and problem-solving skills.
• Project management and system/process improvement expertise.
• Training delivery experience.
• Excellent communication skills verbal and written.

Additional Information

• Flexibility to support global operations and alternate time zones (North America, EMEAI, LAA, APAC) is required.
• Relocation assistance is NOT available for this role.

Why Join Dow?

• Competitive Salary & Bonus Market-aligned compensation with performance-based incentives.
• Career Growth Opportunities for training, mentoring, and professional development.
• Comprehensive Benefits Medical, life insurance, and mental health support.
• Work-Life Balance Flexible workplace culture for personal and professional productivity.
• Parental & Family Support Paid leave for new parents and caregivers.
• Paid Time Off & Volunteering Vacation allowance, community engagement, and Employee Resource Groups (ERGs).
• Wellbeing & Perks Gym memberships, discounts, and transportation benefits (location-dependent).

About Dow India

Dow Chemical International Pvt. Ltd. (Dow India) is a leader in sustainable materials science, providing innovative solutions across packaging, infrastructure, automotive, and consumer care.

With 1,000+ employees, we are a Great Place to Work Certified company, committed to corporate social responsibility (CSR). We actively support women, children, and differently-abled individuals through technology and volunteerism.

Join Our Team & Make an Impact!

At Dow, we celebrate diversity, collaboration, and innovation. If you are passionate about business process improvement and digital transformation, we encourage you to apply!

Apply now and be part of a global team transforming industries through science!