Supply Lead Job in Dunzo Digital Private Limited

What you ll do: Manage the city s supply (delivery partner) function end to end onboarding, supply performance metrics & economics of the supply system. Responsible for order fulfilment, logistics and customer experience. Create plans, processes, and lead the partner supply teams to establish efficiency, quality, and achieve goals. Analyze data and use multiple data dashboards to drive supply operations to drive efficiency and control possible frauds in the system. Own cost metrics on the delivery partner side for onboarding and incentive. Identify and scale best practices and innovate or improve current processes. Develop initiatives and best practices to increase partner engagement and loyalty. Collaborate with internal and external stakeholders like central supply, local regulatory bodies, etc. and represent Dunzo. Build a team that embodies Dunzo values; ensuring consistent learning and growth. Drive operational projects related to partners share insights to help productize the process. Ability to evaluate and manage the resources and processes required for the successful completion of projects. Ensuring that theindividual branches focus on safety, quality, customers service, and profitability. Monitor real time service levels and schedule adherence. Qualification & Skills: Atleast 4+ years of relevant industry experience & 2+ years of experience in team management. Experience in handling pillion supply. Prior experience on data dashboards - Tableau, Redash etc is strongly preferred. Strong experience and knowledge in SQL. Strong analytical understanding and exceptional data management skills. Strong sense of empathy towards the delivery partner community. Project management ability to collaborate with multiple stakeholders. Problem-solving skills in constrained environments with limited resources. Excellent communication and organization skills.