Analyst- Mobile Support Job in Eaton Corporation

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.We are looking forward to aAnalyst - Mobile SupportinEatons corporate ITteam based inPune, India. At Eaton, we make what matters work. Our energy-efficient solutions help customers effectively manage electrical, hydraulic and mechanical power more reliably, safely and sustainably. We are dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton employs 99,000 people worldwide, and sells products to customers in more than 175 countries. Eaton generated sales of $20.4 billion in 2017. For more information, visit Eaton.com.In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - its in our values, part of our vision, and our clearly defined aspirational goals.This exciting role is part of a our IT team in a large multi-national company. The role offers a broad variety of responsibilities including great learning opportunities.

Brief primary function of your role:

As Analyst, you should manage and govern software application support and enhancements for apps built on Xamarin and iOS: Objective-C. Listed below arethe Primary functions that this position is responsible for .

1.As Analyst, you will participate in all phases of the project lifecycle and consistently deliver business value to our customers, provide technical leadership and assumes overall accountability of assigned deliverables

2.You will be responsible for end to end delivery of assigned tasks (tickets) and modules involving, Requirements, Analysis, Design, Development, Testing, implementation and post production support.

3.You would ensure that the deliverables meet the desired customer/stakeholder requirements & expectations, quality commitments, delivery schedules, company process and technology considerations. You should set best practices, approach and direction for the technical aspects, for the team

4.Provide day-to-day support, predominantly Medium to High/Critical complexity incidents, that are disrupting normal business operation in a timely manner, to ensure timely, reliable, cost effective service to Eaton employees and customers.

5.Execute enhancement requests and new requirements using standard Eaton request fulfillment process (Medium to High complexity enhancement requests).

6.Identify and analyze top trends, suggest automations, alternatives to reduce trends/incidents.

7.Help troubleshoot complex production problems and implement the proper fix.

8.Suggest and build re-usable components (Low to High complexity).

9.Routinely provide insights into trends and patterns. Reports trends / suggests long term improvements.

10.Work proactively for improving BSC metrics and customer satisfaction.

11.Identify and analyze problems, suggest and recommend alternatives, implement fix to reduce problems/incidents, using various techniques like 8D, Root Cause Analysis etc.

12.Performs preventative maintenance.Identify areas where improvements can be made to prevent future production problems and implement the solution before the problem occurs.

13.Utilize monitoring tools (Firebase, AppPulse, SiteScope, etc. for web services deployments) and pro-active monitoring practices to ensure system availability, stability, and performance. e.g. ERROR Log tables.

14.Perform risk analysis on Beta versions of iOS targeted for future releases impacting all production apps targeting iOS.

15.Perform risk analysis to ensure compatibility with newer versions of AirWatch SDK and eliminate risk by proactively identifying and fixing compatibility issues across apps., leveraging the AirWatch SDK

16.Works closely with Customer C360 (development and support) teams to mitigate any risks that might impact the availability of C360 application.

17.Has a basic understanding of C360 (Siebel) functional knowledge and is independently about to identify and mitigate mobile related issue

18.Detect patterns in symptoms and identifies long-term, permanent resolution

19.Drive and promote ITSM best practices

20.Prioritizes incidents to ensure high impact and urgent tickets are worked on priority and taking leadership to ensure no customer impact.

21.Serve as the primary end user contact point for related support activities and customer escalations. Serve as escalation point for team, for High complexityissues.

22.Respond to and resolve technical questions and service requests (High complexity) from the user community.

23.Work closely with other IT support groups / functions and impacted customers for effective resolution and testing of fixes for production support issues, Build rapport with concerned stakeholders.

24.Reporting and Metrics define, build , monitor, refine reports, metrics, and dashboards.

25.Meet BSC Support Metrics.Meet/Exceed CSAT score.

26.Document and create knowledge repository which will helps in providing quick resolution of tickets.

27.Mentor team members as appropriate (Low to High complexity).

28.Manage CRs (raise, represent in CAB, execute, close etc. Ensure metrics fulfilment related to Change Management e.g. Change Data Health, Change: Emergency).

29.Assist in governance process.

30.Collaborate effectively with other IT teams to resolve high services and application issues.

Qualifications

Bachelor in Engineering/B.E/B. Tech and/or required equivalent. Overall 3 to 6 years of IT experience.

Good understanding on Software Development Life Cycle and Agile methodologies

Hands on experience in Xamarin.Forms development targeting iOS and Android using Visual Studio, c# (Framework 1.1 to 4.5), XCODE -Native iOS Objective-C and Android development

Basic understanding of Azure Cloud

Hands on experience with Firebase Crashlytics

Requires in-depth knowledge on Object-Oriented Programming methodology

Hands on experience with SQLite and RDBMS -SQL Server and Oracle, working on backend objects like stored procedures, functions. Excellent skills on PLSQL and T-SQL

Good understanding of RESTful and SOAP based services. SOA knowledge is an added advantage

Basic knowledge on Unified Modelling Language and tool & utilities like TFS, MS Visio, Kintana, HP-ALM,

Yes! Because you are the one we are looking for, we hope to hear from you now!

Job tag:#LI-RR1

We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No