Customer Operations: Executive Job in Eclerx

Skills / Experience Required

• Perform quality audits of voice & non-voice interactions for global clients
• Identify value-add opportunities in existing processes to improve customer experience
• Learning from the second-level quality audits and provide recommendations for improvement across daily audits
• Ensure established processes are implemented across projects

Required Expertise:

• Proficient inCantonese language
• Excellent communication and interpersonal skills
• In-depth knowledge of conducting process audits
• Ability to quickly and efficiently assimilate process knowledge
• Understanding of web technologies and cable setup

Eligibility Requirements:

• Graduate (Fresher/Experienced) with a minimum of 1 year - 7 years of experience
• Flexibility to work in Night Shifts (rotational shifts, graveyard shifts)

Benefits:We acknowledge that great people make a great organization. At eClerx,

• You ll have access to technical and management training courses;
• You ll learn directly from industry SMEs (Subject Matter Experts); our team leads love to mentor
• Lastly, you will have the opportunity to learn best practices across different clients, industries and domains