Financial Markets - Senior Process Manager - Transition Management Job in Eclerx

About eClerx:

Indias leading process management and data analytics companies, eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, travel & leisure, software and high-tech. A publicly traded company for 10+ years on Indias leading stock exchanges, our 9,500 employees work globally through delivery centres in India, Thailand, Italy, and US. With revenues of $200 million, eClerx is one the leading innovative business process management companies.

About eClerx Markets:

For financial organizations across the world, eClerx Markets, offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

Within our Markets vertical, we create a wealth of intellectual capital and functional expertise that is unparalleled in our industry. We are looking to add to this talent pool someone who will lead transition management for global investment banks.

The Ideal Experience Map:

Minimum 7 years of work experience with minimum 2 years in transition management

Roles and Responsibilities:

• Plan, design and deliver transition projects for BFS (Banking, finance and securities) outsourcing projects
• Own and execute pre-transition (RFP support, transition planning) and transition phase (Initiation, planning, execution and handover)
• Prepare the project plan, manage and track project deliverables and milestones, and follow project management and governance model and processes
• Work closely with project stake holders and delivery team
• Maintain good relationship with business leaders and project stake holders
• Coordinate with Client partner, Customer, Management, Operations and support teams
• Lead scoping discussions for process walkthrough, in-out scope activities, AHT, Volume, SLA/KPI, FTE estimation, QA planning and other critical activities
• Coordinating with various functions during the course of transition
• Ensure a smooth handover to operations teams

Functional Skills:

• Strong transition management knowledge
• Experience in using Project Management methodologies and processes
• Good awareness of PMP Methodologies for Project Management
• Knowledge on Six Sigma and quality processes
• Good skills on preparing Project Presentations and documentations
• Knowledge on Microsoft Project and Visio

People Management and Personality Traits:

• To work under minimal supervision and should be self-driven
• Capacity to think creatively, yet pragmatically