Assistant Manager Quality Job in Emeritus Institute Of Management

Responsibilities:

• Monitor calls and give feedback to teams assigned.
• Train, assess, and implement activities to effect improvement in E-mail writing skills and grammar.
• Coach and develop teams through leadership and assertiveness.
• Assessing relevant training needs for individuals.
• Creating and implementing training modules as needed and rolling them out to the agents undergoing training and agents on the floor.
• Calibrating with existing coaches / Operations
• Aid the Operations team in improving performance on customer service, team motivation, and teamwork.
• Documenting training progress and reporting it to Training / Operations
• Ensure that the current knowledge is updated regularly through huddles, monitoring, etc.
• Work with operations team to produce plans to meet operational targets and development needs.
• Remediation Training delivery

Qualifications/Skillsets required:

• Excellent communication skills oral and written
• Three or more years of professional related experience
• People Management, Presentation & Coaching skills
• Computer / MS Office skills
• Trend analysis and reporting
• Critical problem solving and issue resolution.
• People Development Feedback & Coaching

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

To apply for this job, mail us at [email protected]