Management Trainee - Implementation & Support Job in Emipro Technologies Pvt. Ltd.

Management Trainee - Implementation & Support

Emipro Technologies Pvt. Ltd. 4+ weeks ago

Rajkot, Gujarat
Not Disclosed
Full-time
Permanent

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Job Summary

Learn Odoo ERP as a product and gain knowledge about features and functionalities of its various business management applications like Sales, Purchase, CRM, Manufacturing, Procurement, eCommerce, Accounting & Finance, etc to enhance customer support.
Analyze, oversee and understand how Emipro operates its day-to-day business operations of support and ERP implementation department.
Study As-is business processes from our customer s business requirements and present the possible To-be improvisations in the business processes to managers and analysis team.
Assist Sr. Managers to collect information related to customer s business requirements through process mapping, flow-charting, and requirement gathering sessions.
Learn how to identify our customer s business requirements from our Sr. Business Analyst team and assist them to prepare a business requirement document (BRD) for our customer s business needs.
Gain industry knowledge of various business domains such as Online Retail, Manufacturing, Wholesale, Distribution, Automobile, etc, with industry best practices.
Supporting our executives and managers with various tasks such as updating documents, preparing business requirements, SOPs, email campaigns, user manuals, whitepapers, infographics, process flows, etc.
Provide administrative assistance to Managers like data entry in our internal ERP system.
Assist managers in writing and preparing user-manual for our various products and solutions.
Assist to our Sr. Managers in preparing a detailed scope of work (SOW) resulting from personalization sessions to our customers in the pre-sales phase to provide proposed solutions for the customer s business requirements.
Assist the project delivery team to prepare presentations about our deliverables, products and solutions.
Perform Odoo ERP functional testing with various business scenarios.
Proactively identify functional bugs in our solutions, suggest resolution and maintain testing schedules for the same.
Responding to customer support department s tickets/queries (about our products, services, solutions, ongoing ERP projects & maintenance contracts) in a timely and accurate way, via phone, email, virtual meeting or chat.