Associate Project Manager Job in Emvigo Technologies Ltd

Role
As a Support Project Manager, you will be responsible for managing service-level agreements with customers. Champion the ITIL control processes for Problem, Change, Release, and Configuration Management, delivering successful outcomes that enable them to achieve its corporate and operational objectives, ensuring IT governance and controls are effective. You will be responsible for delivering and managing the service delivery improvement plan, and managing risks and issues. Supporting any changes through effective communication and coordination at all levels of the organization. Also, To Deputize for the Head of Service Delivery, as needed.

Main Responsibilities
Defining and managing service-level agreements with customers.
Assigning tasks to Support Team Members throughout each work day that are based on SLAs, team availability, and skill.
Reviewing both tactical and longer-term metrics for the team and handling performance that is outside of the defined thresholds.

Skills and Experience
It s essential that you have:
A strong background leading an ITIL Service Management capability with minimum of 3 Years of Service Management experience.
Implementation of end-to-end ITIL Service Management framework.
An In-depth understanding of Service Design & Transition, Major Incident Management, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management.
Excellent communication skills collaborative approach.
Able to apply judgement to decision-making and prepared to make tough decisions.
Passionate about continuous service improvement and delivering result.