Director Tech Ops (qa & App Support) Job in Entytle

Required Skills

• Excellent verbal and written communication skills with the ability to train staff.
• Thorough understanding of quality control standards and methodologies.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient in testing tools including automation, test planning, stress, load testing, bug management etc.
• Understands build process, CI/CD.
• Worked on multiple production releases in SaaS and on-prem enterprise systems.

Work Experience

• Bachelor s degree in Engineering or related discipline.
• 12-15 years of related experience required with at least five years as a Sr. Quality and Operations manager or similar role.
• Software Products background.

Job Role

• Strategic planning QA and Production Support.
• Flawless and timely releases, The releases should meet the quality, scalability standards and production support meet SLAs set by the organization.
• Oversee test plans and publish test reports.
• Analyze customer issues and meet SLAs.
• Institute, refine, monitor, and measure right processes, standards, and best practices.
• Participate in SOC2 and other audits Build and execute communication plan to all stakeholders.
• Production operations from a strategic level to ensure that products meet quality, integrity, functionality, and other non-functional specifications and requirements.
• Provide leadership, coaching, and mentoring as required to the QA and production support staff.
• Performance management of team members.