Solution Manager Job in Entytle

Responsibilities:

Working with the new and existing customer to implement solutions that lead to successful implementation of Entytle Insyghts and drive rapid value for the customer. This is critical to Entytle s continued growth. As the Solution Manager, you will:

• Understand the needs of industrial OEMs to unlock the value in their installed base for aftermarket revenue growth
• Participate in strategy and discovery sessions that build relationships and acquire a deep knowledge of prospective customer business issues and processes by asking strategic questions to form an understanding of pain points, systems, process gaps and potential value
• Build credibility with executives, managers and front-line as an subject matter and solution expert
• Develop implementation solutions for implementing Insyghts and work with the sales team to prepare proposals and scope documents
• Clearly articulate and document specific needs to internal technical resources when customer specific items are required (i.e., integrations, reports, ETL, etc)
• Serve as a key internal resource in educating the Sales team on product updates
• Maintain industry and product knowledge
• Consolidate and clearly articulate voice of the customer to product teams and other internal Entytle stakeholders
• Lead customer workshops to align on business use cases and implementation/data integration plans
• Participate in kickoff sessions and provide oversight of implementation projects
• Asist in pre-sales activities such as demonstrations, presentations

As Implementation / Solutions Manager, you will be critical to Entytle s continued growth. This will lead to critical outcomes:

• Well defined implementation plans that set the stage for successful Insyghts implementation and rapid time to value for the customer
• Successful growth of new customers and expansion of existing customers

Experience, Competencies and Skills Required

• Bachelor s degree in a technical discipline
• Minimum of 4+ years in Implementation Management / Solution Management / Project Management role, successfully designing and executing implementation of enterprise software to multinational organizations
• Experience with architecting solutions involving data integration and data science (ETL, SQL, Python, APIs, data integration, data cleansing, etc), including discovery and requirements gathering
• Passion for presenting solutions to critical business issues & problems; strong written, verbal and presentation skills
• Strong initiative
• Exceptionally high standards for any deliverable to the customer
• High fluency of working with data and integration
• Innovative thinking to design solutions to meet customer needs leveraging Insyghts
• Ability to work with a wide range of personas, from Inside Sales Representatives to Service executives
• Ability to conduct virtual and in-person demonstrations, presentations and workshops at customer sites globally (Travel estimated at up to 25% of time)
• Willingness to receive feedback and improve

Preferable Experience and Skills

• Past work in implementations of complex software solutions requiring data integration and analysis
• Past work with industrial manufacturers.
• Experience with any ERP Implementations (Like SAP, Oracle, JD Edwards, PeopleSoft etc), CRM (Salesforce , MS- Dynamics) Implementations and other back-end data systems common in industrial OEMs
• Strong technical aptitude, including fluency with SQL, PLSQL, APIs.
• Past Experience in Project Management is a huge plus ( Preferred but not must PRINCE 2 , PMP Certified )
• Python (Pandas, Sklearn) is a great plus