Associate Director/ Director Of Operations Job in Eosglobe

Job Title: Director of Operations Health Insurance

Position Summary

As the Director of Operations Health Insurance, you will play a pivotal role in strengthening our presence within Travel Operations by applying your expertise in the insurance and operations domain. You will work closely with senior stakeholders to identify and evaluate strategic partnerships, create long-term business opportunities, and drive operational efficiencies across multiple projects and accounts. This position is for professionals with experience in banking, outbound sales, and insurance operations. Your primary focus will be on managing large teams, optimizing business processes, and contributing to overall company success.

Key Responsibilities

• Leadership & Operations Management:
  • Manage and oversee multiple projects and accounts within the insurance domain, ensuring successful execution and alignment with company goals.
  • Lead and manage over 500 FTEs across different geographies, ensuring operational efficiency and team success.
  • Implement and drive company-approved strategies and monitor their impact across operational activities.
  • Align with stakeholders to set strategic goals and make key decisions that guide day-to-day operations.
  • Provide constructive feedback and support to staff from various departments, ensuring continuous growth and high performance.
• Performance Evaluation & Improvement:
  • Regularly assess and improve business procedures, aligning them with organizational objectives.
  • Use data and metrics to evaluate performance and identify opportunities for improvement.
  • Introduce policies and procedures to enhance overall performance and operational effectiveness.
  • Ensure the safety and adequacy of work environments and implement necessary improvements.
• Client Relations & Business Development:
  • Foster strong relationships with corporate clients and high-level decision-makers to create new business opportunities.
  • Perform follow-ups with corporate clients and identify potential areas of growth.
  • Contribute to the development of business strategies to approach prospects and expand market presence.
  • Promote continuous improvement in all operational areas by proposing creative solutions.
• Financial & Budget Management:
  • Review and manage operational budgets, ensuring financial objectives are met.
  • Oversee manufacturing, purchasing, and sales departments to ensure that each division is reaching goals set by leadership.
  • Forecast and control costs to maintain profitability.
  • Review financial information to adjust operational budgets, supporting profitability and business growth.
• Collaboration & Cross-Functional Integration:
  • Lead coordination between operations, engineering, technology, and customer service divisions to improve workflow and reduce costs.
  • Communicate new directives, policies, and procedures to managers, ensuring clear understanding and smooth implementation.
  • Act as a liaison between different business functions to ensure seamless operations and collaboration.
• Strategic Planning & Execution:
  • Establish key metrics, guidelines, and standards to evaluate company efficiency and effectiveness.
  • Analyze business procedures and recommend improvements to enhance operational output.
  • Ensure that policies and procedures are followed and communicated effectively across teams.

Qualifications

• Education: Bachelor s degree or higher (preferred).
• Experience:
  • 10+ years of experience in the insurance sales industry.
  • 10+ years of BPO (Contact Center, Outsourcing) experience, particularly in the health insurance domain.
  • Proven experience managing large teams (500+ FTE) and overseeing operational activities across multiple projects and locations.
  • Experience in managing financials, including budgeting, P&L management, and margin analysis.
  • Strong background in outbound sales with experience presenting to C-level executives.
  • Proven ability to manage complex operations and achieve business goals.
• Skills & Attributes:
  • Strong negotiation and business management skills.
  • Exceptional analytical thinking and proactive attitude.
  • Strong written and oral communication skills.
  • Excellent interpersonal skills and teamwork mindset.
  • Ability to work under tight deadlines and manage multiple priorities effectively.
  • Attention to detail and accountability in meeting operational objectives.
  • In-depth knowledge of data analysis, performance, and operational metrics.
• Additional Attributes:
  • Leadership and organizational skills to inspire and manage teams effectively.
  • Experience in formulating and implementing policies to improve operations.
  • A collaborative mindset with the ability to drive integration across various business functions.
  • Extensive experience presenting and negotiating with senior-level decision-makers, including C-suite executives.