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BriefCase

Customer Service Executive Job in Eosglobe

Customer Service Executive

Eosglobe 4+ weeks ago
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Job Summary

Job Title: Customer Service Executive

Location: Thane

Position Summary

We are seeking a dedicated Customer Service Executive to provide excellent support to our customers by addressing their issues and resolving them promptly. This role involves front-facing duties like answering calls and responding to customer queries, ensuring a high level of customer satisfaction.

Key Responsibilities

  • Customer Support:
    • Handle customer inquiries and resolve issues in a timely and professional manner.
    • Respond to customer queries via phone, email, or chat.
    • Provide accurate information regarding products/services, assisting customers with their concerns.
  • Problem Solving:
    • Demonstrate fast and efficient problem-solving skills to address customer concerns.
    • Resolve complaints, including those from angry or agitated customers, with patience and understanding.
  • Team Leadership (if applicable):
    • Lead and guide a team of customer service representatives, providing support and improving their performance.
    • Foster a positive work environment and promote high standards of customer service.
  • Customer Interaction:
    • Maintain a respectful and empathetic approach with every customer, regardless of the situation.
    • Ensure customer satisfaction by providing timely resolutions and follow-up if needed.

Qualifications

  • Minimum qualification: 12th pass or higher.
  • Superior written and oral communication skills.
  • Leadership skills to guide and improve a team (if applicable).
  • Knowledge of customer service principles and best practices is a plus.
  • Patience and professionalism when handling angry or difficult customers.
  • Excellent problem-solving skills and a quick response time.

Qualification :
12th pass or higher.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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