Team Leader Job in Epitome Trc

Job Summary :

This position requires a well qualified Team Leader candidature to manage our team and provide effective guidance. He/ She will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent.

You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals.

Desired Candidate Profile :

Job Type : Full Time

Designation : Team Leader - Operations

Experience : Minimum 1 year relevant experience (Preferable International voice process for a year at least)

Educational Qualification : Any Graduate/ Under Graduate/ Post Graduate can apply 6 months relevant experience or Post Graduate can apply

Salary Offered : As per Industry standards

Skills Required :

• Proven work experience as a Team Leader or Subject Matter Expert
• In-depth knowledge of Performance Metrics
• Good PC skills, especially MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills

Roles and Responsibilities :

• Handling a team of Executives
• Manage day to day operations in the absence Call Centre Manager
• Should know Basic Technical terms like Attrition, Shrinkage, SLA, Occupancy, Utilization
• Meet Service Level Matrices
• Work with support departments to ensure staffing strategies are effectively executed
• Meet or exceed all performance goals
• New training and ongoing training of supervisors
• Must have excellent communication skills
• Immediate Joiners will be preferred