Team Leader- Customer Care-insurance Job in Ess Kay Fincorp Limited

Job Description

• Strong awareness of the Grievance management and Regulations around it.
• Acknowledge on call and then resolve customer grievances.
• Following up with internal and external stakeholders to get cases resolved on priority
• Do root cause analysis of all complaints and share the errors at various departments
• To prepare internal as well as Regulatory reports of customer grievances team
• Ensure that Compliance policies are adhered to while processing Grievances.
• Ensure end to end resolution for our customers
• Do root cause analysis to ensure that errors are not repeated in future
• Communicate with customers over call and email to address their grievances.
• Conducting huddles, briefings/de-briefings, trainings and presentations
• Have an attitude to support the team in times of need
• Keeping track of Turnaround times
• Ensure 95% above quality scores
• Resolving complaints to customers satisfaction