Service Desk Analyst Job in Equiniti India Private Limited

The successful candidate will be responsible for the following duties

• Should act as a single point of contact for all the users
• Responsible for Log tickets, Track the progress, update and close the tickets as per the status
• Handle voice calls and email requests from users.
• Contact users when needed to progress or close tickets.
• Perform first level of support including basic troubleshooting activities in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory User Management, etc
• Should have good years of experience in handing Technical Help Desk function.
• Good knowledge of Microsoft Operating systems Windows XP, Vista, Windows 7, Windows 8, windows 10
• Exposure to Microsoft Active Director tasks like User Creation, Modification, Group creation, etc.
• Good knowledge of Print Services, TCP/IP and Network connectivity.
• Exposure to remoting tools.
• Certification in ITIL is desirable.

Skills Attributes and Behaviour:

The successful candidate will demonstrate the following skills and behaviour

• Excellent verbal and written communication skills in English.
• Should be highly process oriented
• Desire to learn and ability to implement them swiftly.
• Should possess great troubleshooting skills
• Should be a good team player, highly motivated and ambitious
• Willingness to work extended hours or away from home base when required

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer ofemploymentis subject to satisfactory pre-employment screening checks.