Service Desk Engineer Job in Ericsson

What you will do 1st LO Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. You will bring Good communication & presentation skill & customer facing experience. Good analytical understanding and business perspective. Basis knowledge of Telco Network operations and IN platform. Service Alarm Monitoring Alarm Management for the assigned Network Services Ticket Management Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations Regular follow up on the events with relevant departments working on it as per the MSTOP process Handling functional Mailboxes Work towards KPI & Balanced Scorecard parameters Work towards the IPM parameters assigned by the Manager To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization Adherence to the organizational guidelines & departmental processes & procedures Clearing the first level Network Alarms Creation of Trouble Tickets Ticket updation and routing to the relevant department for further course of action Health check audits for RAN alarms. To be successful in the role you must have: Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities. Knowledge on 3G /4G/ 5G architecture. L1 level RAN trouble shooting knowledge. RAN Optimization and RAN performance experience. Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks Leadership skills: Not Applicable Language skills: Proficiency in written / Spoken English Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited Key Qualification: Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) Experience 1-2 years in relevant telecom field.