Asst. QA Lead NonTechnical Job in Etech Global Services

• Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader

• Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met

• Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.

• Design Audit Forms, get it approved by Ops and Client and place it online in QEval

• Initiate MI/BI studies as and when required

• Take initiatives for process improvement

• Will possess overall knowledge of all the campaigns audited by EI

• Periodically monitor utilization, audit accuracy etc of the QA team

• Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process

• Maintain minimum 95% schedule adherence of self and the team

We expect you to have:

• Graduate or equivalent experience

• 1-3 years’ experience into managing BPO audit operations

• Interpersonal skills & ability to influence

• Excellent written & verbal Communication skills

• Planning and organisational skills

• Well organised and structure approach to work Ability to work to deadlines and targets