Asst. QA Lead NonTechnical Job in Etech Global Services

Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader

Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met

Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.

Design Audit Forms, get it approved by Ops and Client and place it online in QEval

Initiate MI/BI studies as and when required

Take initiatives for process improvement

Will possess overall knowledge of all the campaigns audited by EI

Periodically monitor utilization, audit accuracy etc of the QA team

Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process

Maintain minimum 95% schedule adherence of self and the team

We expect you to have:

Graduate or equivalent experience

1-3 years experience into managing BPO audit operations

Interpersonal skills & ability to influence

Excellent written & verbal Communication skills

Planning and organisational skills

Well organised and structure approach to work Ability to work to deadlines and targets