Chief Technology Officer Job in Etech Global Services

Chief Technology Officer

Summary:

The Chief Technology Officer (CTO) is responsible for establishing the Etechs technical vision and leading all aspects of companys technology development. The CTO will play an integral role in Etechs strategic direction, development, and future growth. CTO plans, organizes, and controls the day-to-day IT resource activities, collaborates with the all-important stake holders. CTO develops and implements IT architecture strategies to accommodate current and future organizational needs.

Qualifications:

• 12 - 18 years of progressive infrastructure technology management experience in a global organization with specific experience in high availability Datacenter environments.
• Experience understanding business strategy and how it aligns with technology.
• Experience managing large scale, transaction-intensive, 24x7, multi-site, international operations with 100s of servers and "5 9s" SLA (99.999%).
• Familiarity with PCI, SAS70, and SOX Compliance.
• Must have experience and high level of knowledge and expertise in Set-up, Configure, Maintain, Support the following systems or implementation concepts:
  • IP Telephony and IPCC components
  • SIP, SCCP and RTP and General VOIP communications
  • Call Manager for Unified Contact Center Enterprise
  • Networking Devices, Routers, Switches and issues with routing call traffic across WAN technologies
  • VPN/Firewall hardware installation, management, configuration and troubleshooting in multi-platform environments
  • CVP or IP-IVR or Script Editor experience for Unified Contact Center Enterprise
  • Unified Contact Center Enterprise Configuration Manager
  • CTI Desktop Solutions
  • Unified Intelligence Center or Unified Contact Center Enterprise Telephony Reporting
  • IP Telephony and IPCC components
  • Interaction Manager: Email and/or Chat
  • Understanding of POTs, Q.SIG, PRI and T1 interfaces
  • Familiarity with Voice Recording systems & centralized storage
  • Familiarity with Call Detail Record (CDR) solutions.
  • Proven experience working on Cisco Routers, Switches, Fortinet FortiGates and FortiSwitches.
  • Working technical knowledge of dynamic routing methodology, including but not limited to BGP, OSPF, EIGRP, route redistribution between protocols and SDWAN
  • Cisco CCNA/CCNP, Fortinet NSE4/NSE5/NSE7, Microsoft MCP, MCSA, MCSE, MCSA, MCSE certification is a plus.

Responsibilities:

• Provide direction and leadership to Internet Operations and Information Systems staff, including hiring, training, mentoring and developing metrics.
• Develop and document an annual and long-term technology plan that incorporates and ties directly to the organizations vision and strategy. Review and update this plan (at least on a quarterly basis) to reflect changing needs, priorities, and available technologies.
• Identify, innovate and execute business ideas to improve division goals and targets.
• Initiate, manage, and take ownership of strategic dialogues with other teams in the organization.
• Take ownership and responsibility for the productivity of the team, and improving service excellence.
• Evaluate technology and vendor strategies (on-site, hosted, cloud, outsourced models) to meet the infrastructure requirements within the approved budget of all systems supporting internal and external customers.
• Partner with other technology teams in defining and maintaining processes and procedures regarding disaster recovery, capacity planning, change control, security, problem resolution, performance management, and availability.
• Work with approved vendors to extract future technology direction, understand market trends and form strategic partnerships.
• Work with application teams on design and operations issues, including capacity planning, ITIL, change control, security, business continuity, problem resolution, performance, availability, service desk and other areas.
• Develop and Implement infrastructure services components of office expansion and move projects.