Instructional Designer Job in Etech Global Services

Instructional Designer

Summary:

Develops training material for multiple campaigns; ensures consistency in materials, methodologies, and evaluating training effectiveness and needs.

Knowledge, Skills, and Abilities Required:

• Ability to create new and edit existing curriculum based on client specifications.
• Maintain a central repository of information to be used as a knowledge base for training across Etech.
• Ability to analyze the effectiveness of existing training material.
• Ability to apply rule sets to complex information, using logic, analytical techniques and deductive reasoning.
• Ability to gather data, compiles information, and prepares client-facing and internal reports and training documents.
• Excellent communication skills; especially the ability to communicate directly with Etech partners to determine partner needs and goals.
• Partner with other Etech departments (Training, Operations, etc.) to identify gaps and update/modify curriculum as necessary.
• Ability to establish priorities and work in a self-motivated environment.
• Ingenuity is necessary to adapt materials to the needs of each class or student.
• Ability to maintain knowledge of current technological developments/trends in area of expertise.
• Ability to evaluate effectiveness of training by measuring performance pre and post training.
• Ability to work independently and as a member of a team.
• Experience working with diverse organizations.
• Experience in training multiple constituencies in a diverse organization.
• Knowledge of design principles and ability to identify (as well as create) well-designed training materials.
• Ability to make use of flipped classroom pedagogy.
• Understanding of gamification and other engagement principles.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

• Develop new Computer Based Training material based on customer requirements.
• Regularly audit all training material and devise plan to ensure consistent practices and methodology.
• Ability to monitor calls and give constructive feedback based on the quality of the call
• Fulfill requests made for training material in a timely manner.
• To attend all conference calls as needed.
• Coordinate with Training and Development as well as Operations to ensure all are aware of and able to use training material.
• Create both ongoing training material as well as new hire training material.
• Gather feedback from trainers and agents on how training material can be improved.
• Build strong relationships with Training Leader, Operations Leaders, and Clients.
• Act as a role model at all times, adhere to high ethical standards

Supervisory Responsibilities:

None

Knowledge of:

Sales campaign products, features, and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.

Ability to:

Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationships with peers across departments.

Education:

Bachelor's degree from four-year College or University; or related experience and/or training or equivalent combination of education and experience. Major in education preferred.

Experience:

2+ years of experience in curriculum development. Possess strong leadership skills with an ability to work effectively to accomplish tasks, projects, and goals. Experience working with nearshore/far shore teams, specifically with those in India. Effective presentation and communication skills required. Experience deploying global solutions. Instructional design skills and experience required.

Travel Requirements:

Ability to travel globally to each Etech facilities as well as customer sites as required

Language Skills:

Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:

Valid drivers license or government-issued photo ID.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk and stand; frequently required to use their hands to handle or control electronic devices; and required to talk, hear and respond; and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to focus.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in the inside environmental conditions. The noise level in the work environment is usually moderate.