Jira Administrator Job in Etech Global Services

Jira Administrator

We are hiring for One of our CEM Clients, the most reputed clients based at US and in association with Etech since 2012.

What is the client software?

The client product is a SaaS (Software as a Service) platform to help companies learn about their customers feedback about their products and services. This domain is called CEM (Customer Experience Management).

Role Summary:

Ongoing atlassian support for JIRA Server. Will be expected to become familiar with client environment to assess, configure, support, optimize and administer the application

Responsibilities:

• Responsible for creating and organizing new projects on JIRA platform as well as configuring the layout, design, workflow and dashboards.
• JVM Troubleshooting & DB Troubleshooting
• Monitoring Recommendations and Guidance
• Focus on managing application, impacting issues- troubleshoot any application error or outages
• Application scoping decisions
• New Application built out
• Monitoring and alerting build out & Upkeep on application level
• Focus on keeping Application up and running including performance tuning or recommendations
• Familiarity with ticketing systems and process

Qualification:

• 1 to 5 years of experience working as a JIRA Administrator
• Understanding of JVM Troubleshooting & DB Troubleshooting
• A good foundation in computer science fundamentals with particular expertise on JIRA platform
• Bachelor's Degree or higher in Computer Science, Electrical Engineering or a related field