Support Analyst Job in Etp Group Pte Ltd.

Support Analyst

Personality Traits:

• Good communications skills in English and Bahasa
• Should be able to make people understand solutions and convince them.
• Should be able to produce the best result in high pressure situations.
• Should be able to work in a team.

Functional Knowledge:

• Adept at Retail and Store Processes
• Good at documenting issues and determining the root cause.
• Good at handling various end user support activities like information gathering, analyzing the information gathered, documenting the functional or technical issues.
• Ability to test fixes and solutions provided.
• Ability to do user acceptance testing of the final solution.

Technical Skill:

• MS SQL database admin and queries & Configuration Management

Experience: 3-5 Years