Wfm Analyst Job in Evolent Health

Job title

Analyst, Workforce management

Department

Workforce Management

Report To

Sagar Bade

No of yrs. of exp

Min 2 Max 4

Work Location

Pune

Version Control

Version No.

Date

Remark

Updated by

1.0

It s Time for A Change

Your Future Evolves Here

Position summary

Candidate will be appointed as Workforce Management Analyst in a Contact Center (Voice) environment responsible for all WFM tasks for Evolent Health. Key responsibilities will include Scheduling, Forecasting, RTA, MIS & Adjusting Adherence on WFM tools etc.

For Non-Voice LOB s WFM Analyst responsible to generates reports and handles daily work assignment.

Essential functions

• Must be from Contact Center Background
• Must be from WFM or MIS Team
• Generating and publishing Reports: - Hourly / Daily / Monthly
• Creating reports and template as per process requirement
• Minimum 1 year of experience in MIS / WFM or Planning & Analysis
• Knowledge of Work Force Management as RTA, Scheduling or Forecasting would be preferred
• Ability and willingness to learn new software applications
• Ability to design and establish new MIS reporting modules
• Must have an experience in Advanced Excel with working experience in MS Excel 2010 or above
• Ability to be highly organized with an emphasis on accuracy and timeliness.
• Prepares intraday reports on staff attendance.
• Reconciles daily adherence with employee against schedule time vs actual activity time
• Manages changes to scheduling to ensure adequate daily resource coverage.