Assistant Manager - Industrial Service Job in Exide Industries

• Administer and perform all activities in line with company procedures regarding service department.
• Administer check lists, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
• Maintain inventory of spare parts for service center.
• Develop new business and maintain long term relationship for future Business Prospects
• Leading, training & motivating team ensuring optimum performance.
• Motivating & keeping the team spirit high ensuring minimum attrition.
• Financial analysis and ensure the control of after sales cost. Optimize and implement cost control measures.
• Manage customer complaints and ensure the TAT targets at all the branch levels.
• Ensure that service SLAs and KPIs are met as per the business requirement.
• Warranty analysis of the products and failure mode analysis for feedback to factory and technical team for product improvements.

Desired Candidate Profile:

• Must have experience in team handling.
• Should have good communication skills.
• Preferred local candidates.