Operations Executive-compliance Job in Exotel Techcom Pvt. Ltd
Operations Executive-compliance
Exotel Techcom Pvt. Ltd
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
- Create & Maintain a Runbook for Voice & SMS Compliance
- Keep Track of all (Open) Complaints for Voice & SMS
- Client communication to resolve NDNC Compliance with support of concerned CS - AMs
- Keep a log of Vendor List, and ensure a record of necessary NDA & MSAs
- Data Analysis and Process Adherence
- Prepare a daily, weekly, and monthly dashboard for the management and have daily sync up with the reporting manager on the progress on open issues.
- Working closely with the Internal/External Stakeholders, manage engagement with one (or possibly more depending on the scale of the project) stakeholders to establish strong working relationships.
What we look for?
- Freshers/applicants with a max of 5 years of experience can apply (from tech / non-tech graduate programs )
- Prior experience in Support/Compliance Adherence roles will be an added advantage.
- Should have an aptitude towards data and analysis
- Should have excellent time-management skills
- Must be proficient with Microsoft Office Suite of Products, i.e. Word, Excel, etc
- Should be a go-getter, ability to work independently is a must
- Strong analytical and creative problem-solving skills
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