Operations Executive-compliance Job in Exotel Techcom Pvt. Ltd

• Create & Maintain a Runbook for Voice & SMS Compliance
• Keep Track of all (Open) Complaints for Voice & SMS
• Client communication to resolve NDNC Compliance with support of concerned CS - AMs
• Keep a log of Vendor List, and ensure a record of necessary NDA & MSAs
• Data Analysis and Process Adherence
• Prepare a daily, weekly, and monthly dashboard for the management and have daily sync up with the reporting manager on the progress on open issues.
• Working closely with the Internal/External Stakeholders, manage engagement with one (or possibly more depending on the scale of the project) stakeholders to establish strong working relationships.

What we look for?

• Freshers/applicants with a max of 5 years of experience can apply (from tech / non-tech graduate programs )
• Prior experience in Support/Compliance Adherence roles will be an added advantage.
• Should have an aptitude towards data and analysis
• Should have excellent time-management skills
• Must be proficient with Microsoft Office Suite of Products, i.e. Word, Excel, etc
• Should be a go-getter, ability to work independently is a must
• Strong analytical and creative problem-solving skills