Product Manager-messaging Job in Exotel Techcom Pvt. Ltd

About the Job

Exotel is a cloud communications platform providing a suite of products, APIs and capabilities to help enterprises solve their customer communication needs. As an Associate Product Manager for Messaging, you will play a key role in enhancing and defining the Messaging Platform that will consist of channels such as SMS, Whatsapp etc. You will need to understand the different ways in which our customers use messaging channels and create solutions and interfaces to help them achieve their goals. To achieve this you will engage with our customers, sales and marketing teams, other product managers, engineers, architects and cross-functional teams to design and deliver solutions that help our customers succeed

What will you do?

• Work with stakeholders and take complete ownership of the products you are working on
• Conduct research to identify customer needs and market gaps.
• Creating a product roadmap in alignment with business goals.
• Work closely with Engineering as part of the software development lifecycle to ship quality products.
• Track, measure and report success metrics of products you are working on
• Create knowledge bases and training documents for internal and external users.

What we look for?

Must Haves

• Bachelor s degree in Computer Science, a related technical field, or equivalent practical experience.
• 1+ year of Product Management experience, preferably in a platform or application framework role in a SaaS company

Good to Haves

• Technical background with previous hands-on software development experience is a plus
• Strong communication and presentation skills
• Empathy for your customers, peers and people in general
• Ability to influence multiple stakeholders with reasoning
• Comfortable talking to developers in their language and language of APIs
• Experience working with project management tools like Jira.
• Experience with APIs, web technologies, messaging (SMS, chat, WhatsApp), telecommunications is a plus