Tech Support Intern(freshers) Job in Exotel Techcom Pvt. Ltd

Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS. Our focus is on building very fault-tolerant, loosely coupled, scalable and real-time distributed system. We are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP. We use Aerospike, MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing. We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices. We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one! We are crazy about high availability. What we are looking for? Technical Support Engineer who can provide technical assistance to the customers by performing the following responsibilities : In Depth Analysis and resolution of customer tickets Simulate Customer Issues to find solutions and fixes to customer Issues /Enquiries Gaining thorough understanding of Exotel Products Be a champion of Exotel-specific tools and troubleshooting procedure Collaborate, work alongside and build mutually beneficial relationships with other teams (Customer Happiness, Customer Success, Sales, Product, Engineering). "Be Curious" all the time to "keep exploring" newer and better ways to resolve customer Issues. What you will do? Should have an engineering / BCA/ equivalent degree Able to work independently and efficiently to meet deadlines and SLAs. Able to promptly answer & support-related phone calls, chat & emails Willing to work in shifts Self-motivated, detail-oriented and organized. Ability to analyse, research and solve highly technical and unique problems. Excellent communication & troubleshooting skills. Knowledge in writing sql queries Knowledge in at least one scripting language like PHP, Python Good-to-haves Knowledge of Linux CLI tools