It Support Engineer / System Administrator Job in Experience Commerce

IT Support Engineer / System Administrator

Location: Mumbai

Reporting To: Lead IT Infrastructure

About the Role

We re looking for a proactive and technically sound IT Support Engineer / System Administrator to join our growing IT team. In this role, you'll manage day-to-day IT operations, support internal users, and maintain the stability, performance, and security of our IT infrastructure across systems and networks.

You ll be responsible for ensuring seamless technology operations across platforms Windows, macOS, network devices, cloud tools, and security systems.

Key Responsibilities

System & Device Management

• Install, configure, and maintain desktops, laptops, servers, and peripherals across Windows and macOS environments.
• Deploy and manage software, drivers, and operating system updates across all user systems.
• Maintain IT asset inventory and track hardware, accessories, and mobile devices using asset management tools or spreadsheets.

User & Access Management

• Manage users, groups, and permissions via Active Directory and Microsoft 365 Admin Console.
• Support onboarding and offboarding processes in collaboration with HR and Operations ensure timely device provisioning and deactivation.

Network & Security Operations

• Set up and manage firewalls, routers, switches, VPNs, and wireless access points to ensure secure and reliable connectivity.
• Configure and manage VPN access for remote employees and secure inter-office communication.
• Implement and monitor endpoint protection, antivirus, and malware defense tools.
• Perform regular system audits to ensure compliance, performance, and data protection.

MDM & Remote Device Management

• Configure and manage MDM solutions like Microsoft Intune and Jamf to enforce security policies and manage devices remotely.

IT Support & Troubleshooting

• Provide L1/L2 support for user issues related to hardware, software, email, VPN, printers, and connectivity.
• Use IT ticketing systems for issue tracking, prioritization, and resolution.
• Offer critical IT support during live events, production peaks, or project deliveries.

Documentation & Compliance

• Create and maintain documentation: system configurations, procedures, issue logs, and troubleshooting guides.
• Support internal and external IT audits with system logs, reports, and policy documentation.
• Help define and enforce IT usage, security, and access policies.

Skills & Qualifications

• Bachelor s degree in Computer Science, IT, or a related field.
• 4+ years of hands-on experience in IT support or system administration roles.
• Strong knowledge of Windows OS, macOS, and core networking principles.
• Experience with Active Directory, Microsoft 365, and cloud collaboration tools.
• Working knowledge of MDM platforms (Microsoft Intune, Jamf) and endpoint security tools.
• Familiarity with configuring firewalls, VPNs, and enterprise networking equipment.
• Strong problem-solving skills and a user-first mindset.
• Ability to work independently, prioritize issues, and support users both on-site and remotely.

Why Join Us?

You ll be part of a dynamic team that values innovation, reliability, and continuous learning. This is a hands-on role with direct impact keeping our people connected, productive, and secure every day.